Bespoke Cleaning DFW

Privacy Policy

Last Updated: June 21, 2026

Bespoke Cleaning DFW (referred to as "we," "our," or "us") operates the website and provides premium cleaning services across the greater Dallas Fort Worth metroplex. We respect your privacy and are committed to protecting it through compliance with this Privacy Policy.

This policy describes the types of information we may collect from you or that you may provide when you visit our website, utilize our booking requests, or contract our residential cleaning services. It also details our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our website or services. By accessing or using this website, you agree to this Privacy Policy.

1. Information We Collect About You

We collect several types of information from and about users of our website and services, including:

A. Personal Identification Information

This is information by which you may be personally identified. We collect this information when you fill out forms, request estimates, or communicate with us:

  • Contact Details: Your legal name, billing address, service address (including specific Dallas Fort Worth area details, gate codes, and access instructions), telephone number, and email address.
  • Account Credentials: Login credentials, customer portals, or preferences you establish with our booking systems.
  • Communication Logs: Records and copies of your correspondence, including email threads, phone call notes, and text messages with our dispatch team.

B. Property and Service Profile Details

To provide accurate estimates and customize our cleaning services, we collect parameters about your physical property:

  • Home configurations, including total square footage, number of bedrooms, number of bathrooms, floor surfaces, and level of cleanliness.
  • Special service requests, such as deep cleaning additions, inside appliance cleanings, window washing, and custom tasks.
  • Household attributes, including the presence of pets, entry gate codes, security alarm status, key location details, and physical access instructions.

C. Usage Details, IP Addresses, and Technical Tracking

As you navigate through and interact with our website, we may use automatic data collection technologies to collect certain details about your equipment, browsing actions, and patterns:

  • Technical Logs: Your computer or mobile device IP address, operating system, browser configuration, language settings, and referral sources.
  • Interactions: Details of your visits to our website, pages viewed, time spent on particular links, clickstreams, and patterns.
  • Cookies and Web Beacons: Small files placed on your device to help analyze web traffic, remember preferences, and verify page interactions. You can adjust your browser settings to refuse cookies, but some parts of the site may not function properly as a result.

2. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • Estimating and Bookings: To calculate custom estimates, schedule cleaning appointments, assign cleaning technicians, and process your service requests.
  • Communication: To send booking confirmations, scheduling reminders, arrival alerts, follow-up messages, and service updates.
  • Customer Support: To address service feedback, process requests for recleaning, answer general questions, and resolve disputes.
  • Payment and Billing: To process payments, verify credit card holds, issue receipts, and manage account bookkeeping.
  • Service Improvements: To analyze website metrics, evaluate service quality, train cleaning technicians, and develop new offerings.
  • Marketing Communications: To send promotional materials, seasonal offers, or newsletter updates with your consent. You may opt out of promotional messages at any time.
  • Compliance and Security: To enforce our Terms of Service, defend against fraudulent transactions, meet state and federal legal obligations, and protect our intellectual property.

3. SMS and Mobile Text Messaging Policy

We may use your mobile number to send text message updates, booking reminders, and transactional notifications regarding your scheduled cleanings.

  • Consent: By providing your phone number and checking our consent boxes on booking forms, you agree to receive automated notifications and text updates. Consent is not a condition of purchase.
  • Opt-Out: You can opt out of text communications at any time. To stop receiving texts, reply STOP to any message we send. After you send STOP, we will send one final message to confirm you have been unsubscribed.
  • Fees: Message and data rates may apply depending on your mobile carrier and plan. We are not responsible for any mobile service charges.
  • Privacy Safeguard: We do not share, sell, or rent your mobile phone numbers or SMS consent details with third parties for their independent marketing or promotional campaigns.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal identification information to third parties for promotional use. We only share your information in the following limited circumstances:

  • Vetted Contractors and Employees: We share necessary service addresses and cleaning details with our cleaning staff to perform requested work.
  • Service Providers: We utilize third-party vendors to support our business operations, such as secure payment processors (e.g., Stripe), CRM booking applications, dispatch calendar tools, email delivery systems (e.g., Resend), and site traffic monitoring platforms. These providers are bound by contract to protect your data and only use it for designated services.
  • Legal Disclosures: We may disclose information if required to do so by court order, Texas municipal or state regulation, federal law, or to enforce our contracts.
  • Safety and Protection: We may share data when necessary to protect the safety, property, or rights of Bespoke Cleaning DFW, our team members, or our clients.

5. Data Security and Retention

Security Protections

We implement technical and organizational safeguards designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All payment details are processed through encrypted, industry-standard gateways. We restrict physical and electronic access to customer records to administrative employees who require the information to perform operational tasks.

However, please note that no internet transmission or electronic storage mechanism is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Retention Timelines

We store your personal details only for as long as is necessary to provide your booked cleanings, resolve scheduling requests, maintain financial and tax records, handle legal claims, or fulfill regulatory requirements under Texas law. When records are no longer required, they are securely deleted or anonymized.

6. Your Privacy Rights and Control

In accordance with state and federal regulations, including the Texas Data Privacy and Security Act (TDPSA), you have specific rights regarding your personal information:

  • Right to Know and Access: You may request a detailed report of the personal categories we have collected, stored, or processed about you.
  • Right to Correct: You can request that we update, amend, or correct inaccurate or incomplete contact files.
  • Right to Delete: You can request the removal of your personal information from our database, subject to exceptions where we must retain data for tax, billing, legal defense, or active operational purposes.
  • Right to Opt-Out: You may decline marketing communications by clicking unsubscribe links or replying STOP to text messages.

To exercise any of these privacy rights, please submit a written request using the contact information listed below.

7. Children's Privacy

Our website is not designed for or targeted to children under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age. If we learn that we have collected information from a minor without verification of parental consent, we will delete that data immediately.

8. Changes to Our Privacy Policy

We may revise and update this Privacy Policy from time to time. The date the policy was last revised is identified at the top of the page. Your continued use of this website or our cleaning services after we make updates is deemed to be acceptance of those changes, so please check the policy periodically for updates.

9. Contact Information

To ask questions, register comments, request corrections, or file a privacy request regarding this policy, please contact our administrative team:

Bespoke Cleaning DFW
Dallas Fort Worth, Texas
Phone: (469) 850-3278
Email: bespokecleaningdfw@gmail.com